FAQ
Frequently Asked Questions
Shipping & Delivery
Do you offer free shipping?
Yes! Orders over $70 ship free within the United States. Orders under $70 have a flat rate of $8 for standard shipping.
How long does shipping take?
Standard shipping takes 5-7 business days. Express shipping (2-3 business days) is available for $15.
Do you ship internationally?
Yes, we ship worldwide. International shipping rates are calculated at checkout.
Can I track my order?
Absolutely. You'll receive a tracking number via email once your order ships.
Returns & Exchanges
What's your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. Candles cannot be returned once burned.
How do I start a return?
Email us at thesofteconomy@gmail.com with your order number and reason for return. We'll send you a prepaid return label.
Do you offer exchanges?
Yes! If you'd like a different size, color, or product, just let us know when you initiate your return.
Product Care
How do I care for my crystal candle?
- Trim the wooden wick to 1/4" before each burn
- Burn for 2-3 hours at a time to avoid tunneling
- Once the wax is fully melted, you can retrieve the crystals (let them cool first!)
- Clean crystals under running water and set them in moonlight to recharge
How do I use a tuning fork?
Strike the fork against the included activator, then place the stem (not the prongs) on your body at acupressure points, chakras, or areas of tension. Hold for 20-30 seconds. Use no more than 3 placements per area.
Are your candles safe for pets?
Our candles are made with natural, non-toxic ingredients. However, always burn candles in well-ventilated areas and keep them out of reach of pets and children.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
Is my payment information secure?
Yes. We use Shopify's secure checkout, which is PCI compliant and encrypts your payment information.
Can I cancel or change my order?
If your order hasn't shipped yet, email us at thesofteconomy@gmail.com and we'll do our best to accommodate changes or cancellations.
About Our Products
Where are your products made?
Our products are sourced from trusted artisans and wellness brands. Each product page lists the origin and materials.
Are your products vegan/cruelty-free?
Yes! All our candles and wellness products are vegan and cruelty-free. We do not use animal-derived ingredients.
Do you offer gift wrapping?
Many of our products come in premium gift boxes. If you'd like a handwritten note included, leave us a message at checkout!
Still Have Questions?
We're here to help! Email us at thesofteconomy@gmail.com or reach out on Instagram @ritualette_studio.